Terms: Privacy

Store Policy

Service at:
Big’s Furniture
1080 W. Sunset Rd.
Henderson, NV 89014
Phone: 702-434-3408
Email: cs@bigsonline.com

Returns: Big’s accepts returns within 72 hours of a customer’s receipt of an item, with the exception of bedding products, special orders, discontinued, and clearance (as-is) merchandise. Merchandise must be in the original packaging, and in like new condition. Big’s does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products for any reason. A 20% restocking fee will be charged on all returns of furniture. Big’s reserves the right to refuse returns or exchanges of items that are not in as-new condition.

A pick-up fee, of no less than $60, will be charged if the merchandise being returned needs to be picked up from your home. The initial delivery fee is not refundable. Refunds on purchases made by cash or check will be refunded by mailed check after 10 business days of receipt of returned merchandise. Refunds by credit card take at least 3 business days to post.

Special Orders, Clearance, discontinued, and As-Is Merchandise are non returnable or refundable. NO EXCEPTIONS.
Reselection: You have the option to reselect different furniture if you are not satisfied with your purchase (excluding special orders, and clearance (as-is) merchandise). Reselection must be done within 72 hours of customer receipt of furniture. If the new item(s) purchased are of equal or greater value than those being returned. If the new item(s) purchased are of lesser value, a store credit will be issued, or a 20% restocking fee will be applied. If the reselection requires delivery/pick up, a regular delivery fee applies. Reselection will only be allowed once per customer. Big’s Furniture reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. A pick-up fee, may be applied if merchandise being returned needs to be picked up from your home. The initial delivery fee is not refundable.

Special Orders, Clearance, and As-Is Merchandise are non returnable or refundable. NO EXCEPTIONS.
Cancellations: If you cancel your order prior to delivery or pick-up for any reason, or cancel specific items from your order, a 5% cancellation fee will apply on the items that were cancelled.

Special Orders, Clearance, and As-Is Merchandise are non returnable or refundable. NO EXCEPTIONS.
Deliveries: Your delivery time and date is scheduled as soon as your merchandise is available. If you need to change your delivery time or date after you have finalized your purchase, contact our Customer Service Department at least 48 hours before your scheduled delivery time, or a new delivery fee will be charged if Big’s has already loaded your order onto a delivery truck. An authorized adult must be home during your scheduled delivery window to accept and inspect your delivery and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged a new delivery fee to reschedule a second delivery attempt. Big’s reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
Delivery Cities: We deliver to the Las Vegas and Henderson area.; *We are now delivering to Pahrump, Laughlin, Mesquite, Bullhead City - Arizona, Kingman - Arizona.
Warranties: Big’s will assist the customer in determining whether an issue is covered under the manufacturer’s warranty. If the product needs to be serviced under the manufacturer’s warranty, it is the customer’s responsibility to deliver the product back to Big’s. Neither the manufacturer, nor Big’s cover transportation costs from your home to Big’s. If requested, Big’s can schedule a pickup of the merchandise that requires servicing under the manufacturer’s warranty for a regular delivery fee to that area.
Pick-Ups: Please inspect all pick-up items prior to loading into your vehicle. If an item is picked up that has an imperfection, it is your responsibility to return the item to Big’s for servicing. If requested,Big’s employees can assist in loading pick-up items into/onto your vehicle; however, it is your responsibility to firmly secure any pick up items to your vehicle. Big’s assumes no responsibility for items that are damaged due to accidents or weather conditions.
As-Is Items: As-Is merchandise has no warranties and cannot be returned or exchanged for any reason. All As-Is furniture must be picked up within 48 hours of purchase. Failure to pick up As-Is items within 48 hours of purchase will result in cancellation of the order.
Policy Changes: Big’s Furniture reserves the right to change our policies at any time.
Layaway: Big’s Furniture offers a 90-Day Layaway program. A simple 20% deposit is needed at time of purchase. Special Orders, Clearance, and As-Is Items are excluded from layaway program.